All our products are shipped from Spanish territory, from our own warehouses.
Once the order is placed, it will take a maximum of 24 hours to process and ship.
- Peninsula, Balearic Islands and Portugal : 24-48 hours.
- Canary Islands : 5-7 days.
- Rest of Europe : 3-7 days.
* We do not ship to Ceuta, Melilla, Azores and Madeira.
Our shipments are made through express messaging, so they will arrive on the estimated dates, except in extraordinary situations such as COVID19, in which it can be delayed up to a maximum of 72 hours.
Once the order has been shipped, we will provide you with a tracking number so that you can track it and know its status at any time.
We work from Monday to Friday, so shipments will not be made on weekends, we apologize for any inconvenience this may cause.
- Peninsula, Balearic Islands and Portugal : Free on orders over €30. For orders below €3.95.
- Canary Islands : Free on orders over €30. For orders below €9.95.
- Rest of Europe : Free on orders over €50. For orders below €5.95.
* We do not ship to Ceuta and Melilla.
WHO CAN RECEIVE THE ORDER?
Delivery will always be made by the shipping company to the address you have attached to your order, however, in some cases, such as absent recipient, restricted delivery regions, and other reasons, the parcel company may leave a notice to pick up the items. products in the closest branch to the delivery address.
The products can be received by third parties, such as building porters and family members, provided they sign the receipt of the products.
If you need contact information for the shipping company, write to us at firstname.lastname@example.org and we will help you with whatever is necessary.
It is important to emphasize that the responsibility, from the authorized delivery to third parties, falls on the buyer or on the shipping company.
WHAT ELSE DO I NEED TO KNOW BEFORE BUYING?
We request attention when completing the delivery address, to ensure that it is carried out within the established period.
If for any reason you realize that the address you attached is incorrect, please contact us at email@example.com so that it can be modified as soon as possible.
MODIFICATIONS AND CANCELLATIONS OF ORDERS.
Orders cannot be modified or canceled after 12 hours have elapsed since the order was placed on the website, since the product is already processed for shipment during that period.
If you wish to modify or cancel your order, you can send an email to our customer service team at firstname.lastname@example.org
WHAT IF MY CASE IS ANOTHER?
Any questions related to shipments, our team will always be available through social networks, by email or through whatsapp: